Combined order, Hemi-sync & Mind machines or Biofeedback devices, must be shipped to one address. 

ALL orders will be shipped with insurance.  Orders shipped to addresses inside the United States are shipped Priority Mail.  Orders shipped outside the US are shipped Express Mail with insurance.

If you request overnight express, etc. you will billed an additional $35 shipping cost.  An item will not be shipped until you pay the additional S&H charge. 

Payment Methods:

• US Residents:  PayPal or check, money order payable to Maryann Kaczmarek.  Orders are held until personal checks clear the bank. 
• Checks and Money Orders:  CLEARLY print your order and mail it with your payment. 
• Non US Residents:  PayPal or International Money Order.  Total price plus S&H in USD.

Shipping:  Generally orders are shipped within 48 hours.   Priority mail generally take 2-5 days to be delivered.  If you order and will be away during the delivery time please make arrangements with a friend or neighbor to retrieve your mail or have the post office hold it.

If an item is returned  because of an incorrect or incomplete address you will be responsible for additional shipping charges.  Please include your complete address, current address.  For example, 100 Second Avenue/Street/Road/Drive/Way, 100 Second is not a complete address. 

Return Policy: The product must be returned in original wrapping, unopened and in saleable condition.  If it is damaged a refund will not be issued. 

Contact me via email and state who you are and what you are returning.  The product needs to be sent with insurance.  Buyer pays return shipping fees.  Returns MUST be received within 25 days of original purchase. 

Refunds: You will be refunded only the price of the item. The Cost of Shipping and Handling is not refundable.  Payments made through PayPal will be refunded through PayPal.    If you pay by check or money order, your refund will be via money order.  This applied to US residents ONLY. 

Hemi-Sync Packages - The entire order price is discounted.  I may substitute CDs if one is out of stock.  There are 3 CDs in each package at a discounted price. In order to receive a refund the ENTIRE discount package must be returned UNOPENED. The 3 CDs in the stated discount package must be include or if one or more is open, no refund will be issued.

Mind Machines, Biofeedback and CES - Mindmachines have a 30 days money back satisfaction guarantee.  If you don't like a machine return it and all the pieces.  When I receive the machine and all the pieces you will be sent a refund.  If a piece is missing the retail cost will be deducted from your refund.  For example, if you return a $199 Proteus without the instruction guide, your refund will be $119 - $15 = $184 refund.  Machines have a one year manufacturer warrantee. 

Mind Machine Repair Policy:  All machines have a one year manufacturer warrantee.  If you need a machine repaired it MUST be sent with insurance to the MANUFACTURER.  Warrantee cards come with the machines. 

Orders to countries other than USA  Once an order leave the United States insurance does not apply.  Please be sure to include your exact address including postal code and you phone number.  All Hemi-Sync products are in US English. All instructions manuals for mind machines, biofeedback, CES and Echofone are in English.   If you live in the US and are sending an order outside the US this fee still applies.  I will NOT lie on a customs form.  I declare what is in the package and the actual amount.  You have 30 days from the time an item enters your country to return it. It must be in salable condition including all parts and pieces.  CDs must be unwrapped.   I will not accept returns after 30 days from the date on the customs form.

Refunds to Non US Residents:  Only the price of the item will be refunded.  S&H charges are NON refundable.  Item must be returned to me insured.  Item must be unopened. Your PayPal account will be credited.